Privacy policy
Personal Information Protection
Private Sector Privacy Legislation
Personal Information Protection Policy
JDG Construction Management Ltd.
Personal Information Protection Policy
At JDG Construction Management Ltd., we are committed to providing our clients and/or suppliers with exceptional service. As providing this service involves the collection, use and disclosure of some personal information about our clients and/or suppliers, protecting their personal information is one of our highest priorities.
While we have always respected our clients and/or suppliers privacy and safeguarded their personal information, we have strengthened our commitment to protecting personal information as a result of British Columbia’s Personal Information Protection Act (PIPA). PIPA, which came into effect on January 1, 2004, sets out the ground rules for how B.C. businesses and not-for-profit organizations may collect, use and disclose personal information.
We will inform our clients and/or suppliers of why and how we collect, use and disclose their personal information, obtain their consent where required, and only handle their personal information in a manner that a reasonable person would consider appropriate in the circumstances.
This Personal Information Protection Policy, in compliance with PIPA, outlines the principles and practices we will follow in protecting clients’ and/or suppliers' personal information. Our privacy commitment includes ensuring the accuracy, confidentiality, and security of our clients’ and/or suppliers' personal information and allowing our clients and/or suppliers to request access to, and correction of, their personal information.
Definitions
Personal Information –means information about an identifiable individual. Personal information does not include contact information (described below).
Contact information – means information that would enable an individual to be contacted at a place of business and includes name, position name or title, business telephone number, business address, business email or business fax number. Contact information is not covered by this policy or PIPA.
Privacy Officer – means the individual designated responsibility for ensuring that JDG Construction Management Ltd. complies with this policy and PIPA.
Policy 1 – Collecting Personal Information
1.1 Unless the purposes for collecting personal information are obvious and the client, and/or supplier voluntarily provides his or her personal information for those purposes, we will communicate the purposes for which personal information is being collected, either orally or in writing, before or at the time of collection.
1.2 We will only collect client and/or supplier information that is necessary to fulfill the following purposes:
• To verify identity;
• To verify creditworthiness;
• To identify client and supplier preferences;
• To deliver requested products and services;
• To ensure a high standard of service to our clients and suppliers;
• To meet regulatory requirements.
Policy 2 – Consent
2.1 We will obtain client and/or supplier consent to collect, use or disclose personal information (except where, as noted below, we are authorized to do so without consent).
2.2 Consent can be provided orally, in writing, electronically, through an authorized representative or it can be implied where the purpose for collecting using or disclosing the personal information would be considered obvious and the client and/or supplier and voluntarily provides personal information for that purpose.
2.3 Subject to certain exceptions (e.g., the personal information is necessary to provide the service or product, or the withdrawal of consent would frustrate the performance of a legal obligation), clients and/or suppliers can withhold or withdraw their consent for JDG Construction Management Ltd. to use their personal information in certain ways. A client’s and/or supplier's decision to withhold or withdraw their consent to certain uses of personal information may restrict our ability to provide a particular service or product. If so, we will explain the situation to assist the client and/or suppliers in making the decision.
2.4 We may collect, use or disclose personal information without the client’s and/or supplier's knowledge or consent in the following limited circumstances:
• When the collection, use or disclosure of personal information is permitted or required by law;
• In an emergency that threatens an individual's life, health, or personal security;
• When the personal information is available from a public source (e.g., a telephone directory);
• When we require legal advice from a lawyer;
• For the purposes of collecting a debt;
• To protect ourselves from fraud;
• To investigate an anticipated breach of an agreement or a contravention of law
Policy 3 – Using and Disclosing Personal Information
3.1 We will only use or disclose client and/or supplier personal information where necessary to fulfill the purposes identified at the time of collection.
3.2 We will not use or disclose client and/or supplier personal information for any additional purpose unless we obtain consent to do so.
3.3 We will not sell client and/or lists or personal information to other parties.
Policy 4 – Retaining Personal Information
4.1 If we use client and/or supplier personal information to make a decision that directly affects the client and/or supplier, we will retain that personal information for at least one year so that the client and/or supplier has a reasonable opportunity to request access to it.
4.2 Subject to policy 4.1, we will retain client and/or supplier personal information only as long as necessary to fulfill the identified purposes or a legal or business purpose.
Policy 5 – Ensuring Accuracy of Personal Information
5.1 We will make reasonable efforts to ensure that client and/or supplier personal information is accurate and complete where it may be used to make a decision about the client and/or supplier or disclosed to another organization.
5.2 Clients and/or suppliers may request correction to their personal information in order to ensure its accuracy and completeness. A request to correct personal information must be made in writing and provide sufficient detail to identify the personal information and the correction being sought.
5.3 If the personal information is demonstrated to be inaccurate or incomplete, we will correct the information as required and send the corrected information to any organization to which we disclosed the personal information in the previous year. If the correction is not made, we will note the clients’ and/or supplier correction request in the file.
Policy 6 – Securing Personal Information
6.1 We are committed to ensuring the security of client and/or supplier personal information in order to protect it from unauthorized access, collection, use, disclosure, copying, modification or disposal or similar risks.
6.2 The following security measures will be followed to ensure that client and/or supplier personal information is appropriately protected:
6.3 We will use appropriate security measures when destroying client’s and/or supplier's personal information such as shredding documents and deleting electronically stored information.
6.4 We will continually review and update our security policies and controls as technology changes to ensure ongoing personal information security.
Policy 7 – Providing Clients and/or Suppliers Access to Personal Information
7.1 Clients and/or suppliers have a right to access their personal information, subject to limited exceptions.
A full listing of the exceptions to access can be found in section 23 of PIPA. Some examples include: solicitor-client privilege, disclosure would reveal personal information about another individual, health and safety concerns.
7.2 A request to access personal information must be made in writing and provide sufficient detail to identify the personal information being sought.
7.3 Upon request, we will also tell clients and/or suppliers how we use their personal information and to whom it has been disclosed if applicable.
7.4 We will make the requested information available within 30 business days, or provide written notice of an extension where additional time is required to fulfill the request.
7.5 If a request is refused in full or in part, we will notify the client and/or supplier in writing, providing the reasons for refusal and the recourse available to the client and/or supplier.
Policy 8 – Questions and Complaints: The Role of the Privacy Officer or designated individual
8.1 The Privacy Officer or designated individual is responsible for ensuring JDG Constructoin Management Ltd.'s compliance with this policy and the Personal Information Protection Act.
8.2 Clients and/or suppliers should direct any complaints, concerns or questions regarding JDG Construction Management Ltd.'s compliance in writing to the Privacy Officer. If the Privacy Officer is unable to resolve the concern, the client and/or supplier may also write to the Information and Privacy Commissioner of British Columbia.
